This privacy policy explains how Ducks on nitro (“Ducks on nitro”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use our website or services.
This privacy policy is provided in a layered format so you can easily navigate to specific sections below.
1. IMPORTANT INFORMATION AND WHO WE ARE
Purpose of this privacy policy
This privacy policy gives you information about how Ducks on nitro collects and processes your personal data through your use of this website and our services, including any data you may provide when you:
enquire about our services
purchase a service
subscribe to marketing communications
participate in surveys or calls
This website is not intended for children, and we do not knowingly collect data relating to children.
Controller
Ducks on nitro is the controller and responsible for your personal data.
If you have any questions about this privacy policy or wish to exercise your legal rights, please contact us using the details in Section 10.
2. TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU
Personal data means any information that can identify an individual. We may collect, use, store, and transfer the following categories of personal data:
Identity Data: first name, last name, username, title.
Contact Data: billing address, email address, phone number.
Financial Data: payment method details (processed securely via third-party providers).
Transaction Data: details about services purchased and payments made.
Technical Data: IP address, browser type/version, device information, operating system, time zone, cookies, and tracking pixels.
Profile Data: account details, preferences, feedback, survey responses.
Usage Data: information about how you use our website, funnels, and services.
Marketing & Communications Data: your preferences for receiving marketing and communication methods.
We also collect aggregated data (such as analytics and statistics) which does not identify you personally.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We collect personal data through the following methods:
Direct interactions
You may provide personal data when you:
fill out forms on our website or funnels
book calls or strategy sessions
purchase services
communicate with us via email, WhatsApp, Slack, or social platform
Automated technologies
As you interact with our website, we automatically collect Technical and Usage Data using:
cookies
tracking pixels
analytics tools
Please see our Cookie Policy for more details.
Third parties
We may receive personal data from third-party services including:
Analytics & Ads: Google, Meta, Hyros
Scheduling: Calendly
Payments: Stripe, Payfunnels
Marketing: ActiveCampaign
Hosting & Community: Skool
Automation & Operations: Zapier, Slack
4. HOW WE USE YOUR PERSONAL DATA
Legal basis
We process your personal data under one or more of the following legal bases:
Performance of a contract
Legitimate interests
Legal obligations
Consent
Purposes for which we use your personal data
Purpose
Data Used
Legal Basis
Register you as a client
Identity, Contact
Contract
Deliver services & manage payments
Identity, Contact, Financial, Transaction
Contract & Legitimate Interest
Client communication & support
Identity, Contact, Profile
Contract / Legal Obligation
Website security & business operations
Technical, Identity
Legitimate Interest
Analytics & service improvement
Technical, Usage
Legitimate Interest
Marketing & personalised offers
Identity, Contact, Usage, Profile
Consent
5. DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with trusted third parties, including:
Google, Meta, Hyros – advertising & tracking
Stripe, Payfunnels – payment processing
ActiveCampaign – email marketing
Slack, Zapier – internal operations
DocuSign – contracts & agreements
Approved contractors assisting us in service delivery
All third parties are required to protect your data and only use it for authorised purposes.
6. INTERNATIONAL TRANSFERS
Some of our service providers are based outside the UK. Whenever we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect it in line with UK data protection laws.
7. DATA SECURITY
We use appropriate technical and organisational security measures to protect your personal data from:
unauthorised access
loss or misuse
alteration or disclosure
Access to your data is limited to those who need it for legitimate business purposes.
8. DATA RETENTION
We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including legal and tax obligations.
By law, we must keep certain client data for up to six years after the end of the client relationship.
9. YOUR LEGAL RIGHTS
Under UK data protection laws, you have the right to:
request access to your data
request correction
request erasure
object to processing
restrict processing
withdraw consent
request data portability